BC Pension Corporation

Director, Digital Experience and Communication Services


Branch: Digital Experience and Communication Services

Job Type: Regular, Full Time

Salary Range:$101,900 to $140,600 per annum

Union/Excluded: Excluded

Competition: PC19:47148

Security Clearance: Required

Closing Date: January 21, 2019



Geographically Restricted: No


Why work with us?

At BC Pension Corporation, we are committed to our people. We are an organization with wellbeing at its core; offering an outstanding workplace experience where all employees can achieve their full potential.  Some highlights of what we offer include:

  • Flexible work schedules (mobility work, modified work weeks, job sharing, etc.)
  • Competitive compensation
  • Ongoing training and professional development opportunities
  • Comprehensive extended health and dental benefits for you and your family, including 100% employer paid MSP premium coverage
  • Defined benefit pension program
  • Health & wellness programs – lunchtime seminars, community health activities (yoga, kayaking, etc.) and a comprehensive Employee & Family Assistance Program

One in nine BC citizens is a member of one of the five pension plans we serve 

To learn more about us and how you can be a part of a culture that encourages innovation, continuous improvement and a passion for delivering an outstanding customer experience, visit bcpensioncorp.ca 


What is the opportunity?

The Digital Experience and Communications Services Branch is responsible for developing and delivering communication services for the BC Pension Corporation, including transforming the member and employer experience from print to digital and providing strategic communications support to the pension plan boards of trustees and the corporate board. This includes strategic communication advice, planning, research, writing, editing, creative design, video/photography, and distribution functions for digital and print application.

The branch delivers confidence-inspiring and professional communication services across a variety of communication and service channels that increases member and employer engagement in a highly regulated and rules-based environment. This includes integrated member-centric communication products and services including: web and other online communications; print publications; media and public relations; and marketing.

The Director, Digital Experience and Communication Services is a thought leader in strategic communications across traditional and digital channels and the application of best practices in user experience (UX) to build compelling member and employer journeys. The director leads a team responsible for transforming the member and employer experience and providing strategic communications support to the pension plan boards of trustees and the corporate board. Working with the Director, Digital Enablement, they define the digital vision to create lasting relationships with plan members and employers meeting their current needs and establishing the future state for an omni-channel experience. The director drives digital initiatives, establishes key digital metrics, and demonstrates progress against goals. This experienced leader focuses on driving client engagement while building long-term brand value, casts a strong vision, and drives accountability with team members, other service providers and partners to maximize deliverables and return on investment.


What do you need to succeed?


  • Post-secondary degree in Business Administration, Public Administration, English, Communications, Marketing or an equivalent combination of related experience, education and training may be considered.
  • Preference for a minimum 10 years' experience as a communications professional with excellent, proven interpersonal, presentation and writing skills.
  • Preference for a minimum of 5 years' experience leading an agile, digital product focused development environment with UX teams, designers and developers to iteratively create and improve digital communications.
  • Preference for a minimum of 5 years' experience analyzing and using customer insight and performance data to design and continually improve digital services to meet user needs in a convenient and straightforward way.
  • Experience establishing collaborative relationships leading organizational change associated with implementation.
  • Experience leading and coaching multi-disciplinary teams in the development and implementation of a diverse range of projects.
  • Experience of program development, including managing strategy development, governance processes, stakeholder communication, business intelligence and budgets.
  • Proven leadership in successful delivery of a program, especially those with a focus on digital communications; successful design, delivery and ongoing management of high quality services which maximized opportunities offered by digital technology.


  • International Association of Business Communicators (IABC) certification/accreditation would be an asset.


Interested in applying?

 To learn more about the Director, Digital Experience and Communication Services position, please review the job description at the bottom of this page.


Your resume must provide detailed information about your education and employment history in order to clearly demonstrate how you meet the job requirements as listed above.  Please ensure your resume includes the month and year(s) for each job in your employment history as well as the job related responsibilities.


 Please submit your application through the "apply now" feature located at the top of this page.


Important details

If you are unable to access the links, please contact us by email at jobs@pensionsbc.ca.

Lesser qualified applicants may be appointed at a lower level.  An eligibility list may be established. 

Testing may be required. 

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.

Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.


Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request.  If you require assistance or an accommodation due to a disability, please email us at jobs@pensionsbc.ca.   

Full Job Description
BC Pension Corporation
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