BC Pension Corporation

Service Experience Manager 

Branch: Digital Experience and Communication Services

Job Type: Regular Full Time

Classification: Band 2

Union/Excluded: Excluded

Salary Range: $63,200 to $87,600 per annum

Security Clearance: Required

Competition: PC18:47110


Closing Date: August 30, 2018


 Why work with us? 

At BC Pension Corporation, we are committed to our people. We are an organization with wellbeing at its core; offering an outstanding workplace experience where all employees can achieve their full potential.  Some highlights of what we offer include:

  • Flexible work schedules (mobility work, modified work weeks, job sharing, etc.)
  • Competitive compensation
  • Ongoing training and professional development opportunities
  • Comprehensive extended health and dental benefits for you and your family, including 100% employer paid MSP premium coverage
  • Defined benefit pension program
  • Health & wellness programs – lunchtime seminars, community health activities (yoga, kayaking, etc.) and a comprehensive Employee & Family Assistance Program

One in nine BC citizens is a member of one of the five pension plans we serve 

To learn more about us and how you can be a part of a culture that encourages innovation, continuous improvement and a passion for delivering an outstanding customer experience, visit bcpensioncorp.ca 


What is the opportunity? 

As part of the Member Experience Division, the Digital Experience and Communication Services branch is responsible for ensuring digital services and member communications align with the corporation's approach to omni-channel service delivery. The branch provides member-centric communication support and seminar development to the pension plan members, their employers, and the general public. Services include member research, writing, editing, visual communications, photography, video, and the production and distribution of printed materials and mass digital communications.

The Service Experience Manager will lead and advocate on behalf of BC Pension Corporation's Member Experience teams to improve all service channels available to members. This position will work with representatives across the organization to understand, design, and champion member service experiences and coordinate efforts to promote these channels to members and stakeholders.

What do you need to succeed?


  • A Bachelor's degree or equivalent combination of education and experience in Business Administration, Marketing, Communications, or related field of study;
  • A minimum of three years of direct program coordination and service promotion experience in a complex, multiple service-channel environment (phone, print, and online/digital services);
  • Experience with campaign development, management and copy writing;
  • Experience developing new and growing existing marketing and promotional channels to a wide range of service consumers; and
  • Experience facilitating business discussions to develop clear user and project requirements. 

Interested in applying?

 To learn more about the Service Experience Manager position, please review the job description at the bottom of this page.


Your resume must provide detailed information about your education and employment history in order to clearly demonstrate how you meet the job requirements as listed above.  Please ensure your resume includes the month and year(s) for each job in your employment history as well as the job related responsibilities.


 Please submit your application through the "apply now" feature located at the top of this page.


Important details

If you are unable to access the links, please contact us by email at jobs@pensionsbc.ca.

Lesser qualified applicants may be appointed at a lower level.  An eligibility list may be established.  Testing may be required. 

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.

Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.


Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request.  If you require assistance or an accommodation due to a disability, please email us at jobs@pensionsbc.ca.   

Full Job Description
BC Pension Corporation
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