BC Pension Corporation

Client Service Representative - Member Services

Branch: Member Services Job Type: Temporary Part Time
Classification: Clerk R14 Union/Excluded: BCGEU
Salary Range: $26.91 to $30.44 hourly Security Clearance: Required
Competition: PC20:47287 Additional: Part-time positions. Hours of work to be negotiated.
Closing Date: September 23, 2020 Location: Victoria, BC

Why work with us?

At BC Pension Corporation, we are committed to our people. We are an organization with wellbeing at its core; offering an outstanding workplace experience where all employees can achieve their full potential. Some highlights of what we offer include:

  • Flexible work schedules (mobility work, modified work weeks, job sharing, etc.)
  • Competitive compensation
  • Ongoing training and professional development opportunities
  • Comprehensive extended health and dental benefits for you and your family
  • Defined benefit pension program
  • Health & wellness programs – lunchtime seminars, community health activities (yoga, kayaking, etc.) and a comprehensive Employee & Family Assistance Program

One in nine BC citizens is a member of one of the five pension plans we serve

To learn more about us and how you can be a part of a culture that encourages innovation, continuous improvement and a passion for delivering an outstanding customer experience, visit bcpensioncorp.ca

What is the opportunity?

We are looking for new team members for our Member Services Centre who are looking to find balance and flexibility at home by working part-time hours and who want to pursue a meaningful career in customer service.  Business hours are Monday to Friday, 8:00am to 4:30pm.  If any of this interests you, keep reading.

The Client Service Representatives (CSR) are trained as the first point of contact to respond to all member inquiries (telephone and written) across five pension plans we serve. 

We are looking for team members that are energized by providing professional high quality service experience in every interaction.  You need to be able to engage members using plain language, active listening skills and empathy, proactively seeking to understand member's needs by asking clarifying questions in order to deliver accurate and efficient service.

We also are looking for individuals who enjoy using digital services.  Do you regularly bank online, fill your Amazon cart? As we continue to transform we are improving our online services.  We are looking for team members that are excited to promote the benefits of these services to members.

CSR's are expected to demonstrate professionalism, exercise composure, compassion and diplomacy with a diverse group of people under sometimes challenging circumstances or periods of high call volumes.

The CSR gathers information, assesses member needs, counsel's members and clients and explains pension concepts in order to determine pension and benefit eligibility, retirement planning, retirement applications, leaves of absence, pension plan entitlements and options, as well as marital breakdown and death. Of utmost importance is the requirement to provide members with accurate pension information based on legislation, policy and administrative processes for the distinct pension plans using consistent processes, standards and member-centric language and to ensure a high degree of accuracy when updating plan member accounts with relevant information and documentation.

Based on the complexity of the work CSR's are required to have the skills and ability to think on their feet.

Member interactions are monitored by a Quality Assurance Coach and Client Service Managers to evaluate the quality and consistency of service being delivered to members, to provide coaching and soft skill development and to ensure compliance with policy and legislation that may be in effect.

What do you need to succeed?


  • High school diploma or equivalent.
  • Three years of experience providing information and delivering services to clients/customers in a high volume environment.
  • Experience navigating multiple computer systems/applications.


  • Contact center experience is preferred.
  • Experience applying policies, rules and legislation is preferred.
  • Experience applying and communicating financial calculations to clients.
  • Preference may be given to applicants with financial or pension experience.

Interested in applying?

To learn more about the Client Service Representative position, please review the job description at the bottom of this page.

Please note: A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. 

Your resume must provide detailed information about your education and employment history in order to clearly demonstrate how you meet the job requirements as listed above. Please ensure your resume includes the month and year(s) for each job in your employment history as well as the job related responsibilities.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements.

Please submit your application through the "apply now" feature located at the top of this page.

Important details

If you are unable to access the links, please contact us by email at jobs@pensionsbc.ca.

Lesser qualified applicants may be appointed at a lower level. An eligibility list may be established. This posting may be used to fill a regular vacancy.

Testing may be required.

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.

Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at jobs@pensionsbc.ca

Full Job Description
BC Pension Corporation
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